Assess the workflow
Map the process with its owner. Measure current performance, identify where agents should act and agree the acceptance criteria.
Agentic process transformation.
From workflow design to production.
Our engineers work alongside your team to select a workflow, connect it to your systems and take it into production. Measure results against an agreed baseline.
Trusted on systems that cannot fail
200+
Engineers
Across Hanoi, Aachen and Tokyo
93%
Client retention
Across all projects
12+
Years
Engineering for enterprise clients
15
Countries
Where we've delivered
The problem Why AI pilots stall
Why AI pilots stall
before production
A useful demo can still leave the process unchanged. People draft faster, but work waits in the same queues, follows the same approvals and needs the same manual updates.
What changes AI workflow automation
AI workflow automation
with clear controls
Define who approves decisions, connect agents to your systems and measure what changes when the workflow goes live.
//// 01 Owned
Clear ownership for every approval
Before go-live, we work with your team to define who approves actions, what agents can change and how exceptions reach the right person.
//// 02 Connected
AI agents that update your business systems
Agents make permitted updates in the system of record, with approval where required. Work moves forward without someone copying a draft between systems.
//// 03 Measured
Measure the impact of workflow automation
Establish processing time and review effort before deployment. Compare live results against that baseline and track the cost of running the workflow.
Our own intelligence layer Mekong OS: connect business
Mekong OS: connect business
knowledge to action
Named after the Mekong, which carries water from six countries to Vietnam's delta. Mekong OS, Eastgate's Intelligence Layer, is built on the same idea: what your business knows flows into one governed current and comes out as work your systems can use. Or we deliver on a partner platform you already use.
Business context
Connect documents, business systems and company knowledge into your organization second brain. Each source retains its access rules so agents work with the information they are permitted to use.
Agent workflows
Coordinate agents and people across each step. Define how work moves between tasks, approvals and system updates.
Workflow controls
Set policies, approval rules and evaluation criteria. Audit records show what happened as work moved through the process.
Approved actions
Turn workflow decisions into permitted system updates. Record the actions and measure their effect on the process.
Forward-deployed engineering AI engineers embedded
AI engineers embedded
with your team
An embedded engineer works with your process owners from workflow design through deployment. Integration, data and security specialists join as the work requires, with clear responsibility for delivery.
Discuss an engagementEastgate specialists, as needed
- Integration
- Data
- Security
Your operation
Your people
Process owners and decision makers
Forward-deployed engineer
Accountable for delivery
Your systems
CRM, ERP and documents
Working solution
How we deliver Assess the workflow.
Assess the workflow.
Deploy AI agents. Expand.
Agree the scope, milestones and acceptance criteria before work starts. Each stage produces deliverables your team keeps and uses.
Case study · Materials engineering
The knowledge layer every agent works from.
Engineers needed answers from thousands of specifications, datasheets and research reports, with the source behind every figure before they acted on it.
We built AmatriumGPT: one search index for the full library, cited answers people can verify, and role-based access for every organization.
Results
- Kickoff to production
- 5.5 mo
- Seats and document uploads
- Unlimited
- Less time on document queries
- 30-40%
- Sector
- Manufacturing, United States
- Engagement
- Project-based, 5.5 months
How we work together Start with one AI workflow.
Start with one AI workflow.
Expand as results prove its value.
- 01
Forward-deployed engineers
Embedded engineers take one use case into production alongside the people who own the process.
Fixed price, then outcome-based
- 02
Project-based delivery
Our project team delivers a defined workflow against agreed milestones and acceptance criteria.
Fixed price per milestone
- 03
Dedicated AI engineering team
A long-term team builds and operates additional workflows as your roadmap grows.
Time and materials or monthly retainer
Prefer to pay for outcomes?
Agree the baseline and target before deployment. Once the workflow is live, a fixed fee covers delivery and an outcome bonus is payable only for measurement periods when the agreed KPI meets its target.
We agree on measurement data and scope-change terms up front. Depending on the workflow, the KPI may measure processing time, cost per transaction, downtime or automation rate.
Discuss outcome pricingExample: time to close a maintenance incident
Target agreed up front: 20 hours
Hours Fee
Fixed fee Outcome bonus
19 hours. Target met: the fixed fee plus the outcome bonus.
Certified, accredited and independently reviewed
Explore other services
All services FAQ
Frequently asked questions.
Something not covered here? Ask an engineer directly, no SDRs, no funnel.
What is agentic process transformation?
We redesign one business process so that AI agents do the routine steps inside it: they read the case, prepare the work, ask the right person for approval and update your systems. Your people keep the decisions, and every step is recorded.
Which processes are a good place to start?
High-volume work with clear rules and a named owner, such as proposals and quotes, maintenance work orders, claims or document processing and service requests. We start with one where today's cycle time can be measured, so the result can be shown.
How is this different from RPA or a chat assistant?
RPA follows fixed scripts and breaks when a screen or document changes. A chat assistant helps one person draft faster, while the case still waits in the same queue. Agents in a workflow read unstructured input, take the next step within the rules you set, hand decisions to people and update the system of record themselves.
How much does it cost?
The first workflow is usually a fixed price for discovery and delivery. Once it is live and the baseline is measured, part of the fee can depend on the result: a fixed fee plus a bonus only in the periods where the agreed KPI hits its target. Model and infrastructure costs are tracked per workflow, with spend limits set from the start.
How long does the first workflow take?
It depends on the process and the systems it touches. We measure the baseline first, demo early with representative cases and agree the acceptance criteria before going to production. For example, the AmatriumGPT knowledge hub went from kickoff to production in 5.5 months.
Is our data safe, and who stays in control?
Agents only see what their role permits and act inside a permission boundary you approve. Consequential steps wait for a named person, and every input, decision and action is recorded for audit. The workflows can also run in your private cloud or on premises.
Do we have to use Mekong OS or replace our systems?
No. Agents connect to the CRM, ERP and document systems you already use. We deliver on Mekong OS, Eastgate's platform, or on a partner platform your company already runs, and the assessment decides which fits.
What do you need from our team?
A process owner and the people who make decisions in the process, authorized access to the systems involved, representative cases and business rules, and someone who signs off production acceptance.
Contact
Let's Work Together
Bring us a process worth improving. Send a short note and we'll reply within one business day, straight to an engineer, no SDRs, no funnel.
- Email[email protected]
- Phone(+84) 246.276.3566
- Response TimeWithin 1 business day