Stock counts tell different stories
Each channel tracks inventory separately, so an item can sell online after the last unit leaves the store. Your team handles the cancellation. Your customer waits for a refund.
Retail software that keeps every channel in step.
Connect POS, e-commerce, marketplaces and inventory on one platform. Build personalization and loyalty around a shared customer view, with systems engineered for peak-season demand.
Trusted by engineering-led companies
99%
Inventory sync accuracy across sales channels
40%
Fewer stockouts with smart replenishment
97–99%
Accuracy in detecting in-store activity
The problem
Your channels sell from different numbers.
Stores, online shops and marketplaces often run on separate systems. Shoppers feel the disconnect through unavailable stock, conflicting prices and rewards that miss the mark.
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One promotion. Multiple price updates.
Teams update prices in each channel by hand. Until every update is complete, shoppers see different prices for the same product.
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Customer history stops at the channel
POS, e-commerce and loyalty systems each hold part of a shopper’s history. Recommendations and rewards miss purchases made elsewhere.
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Checkout slows when demand peaks
Product launches and holiday sales push traffic beyond everyday levels. Systems built for an average week struggle when more shoppers are ready to buy.
What we build
Keep every step of the shopping journey connected.
Select a capability to see how it connects the systems behind each order.
Case study · Retail
One platform for store, web and marketplace sales.
A US retail technology company ran in-store POS, e-commerce and marketplace channels on separate systems. Inventory, prices and customer histories drifted apart, and overselling followed.
We built a centralized commerce platform with real-time inventory sync over Kafka and a unified customer profile. Manual price and stock reconciliation ended.
Results
- Inventory sync accuracy
- 99%
- Faster order fulfillment
- 35-40%
- Better customer retention
- 25%
- Sector
- Retail
- Engagement
- Dedicated team, 2022 to 2024
How we build
Agent-Centric Development, itemised for your retail stack.
Every project follows five steps, from assessment to rollout. AI agents build from agreed specifications. Senior engineers own the technical decisions and approve what reaches your customers.
- AI agents
- Draft integration adapters, data sync jobs and tests against agreed specifications.
- Senior engineers
- Define the architecture, review every change and sign off each release.
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Map every channel
AssessMap POS, e-commerce, marketplaces, ERP and warehouse systems. Identify where integrations are missing or incomplete.
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Define the shared data
SpecifyAgree shared definitions for stock, orders, prices and customers, with acceptance criteria for each channel.
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Build the connections
BuildAI agents draft adapters, sync jobs and tests. Senior engineers review every change.
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Test for peak demand
GovernRequire load, payment and security checks before approving each release.
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Roll out channel by channel
ShipMove stores and storefronts over in controlled stages. Monitor each stage before expanding the rollout.
- Faster time to market
- 30-50%
- Less rework and rip-out
- 40-60%
- Throughput per engineer
- 2-3x
- Requirements covered by tests
- 90%+
Standards & integrations
Connect your retail systems on common ground.
Our delivery is backed by ISO 9001 and ISO/IEC 27001 certifications. We connect payments, product and customer data through the platforms and standards your retail systems use.
Payments & security
- PCI DSS Payment flows designed to limit where card data is handled.
- ISO/IEC 27001:2022 Information security management Certified
- Stripe · Adyen · Square Integrate payment gateways across your sales channels.
Commerce platforms
- Shopify · Magento Connect native and headless storefronts.
- SAP Commerce Cloud Connect enterprise commerce with ERP systems.
- Salesforce Commerce Integrate storefront, order and promotion APIs.
- Dynamics 365 Connect store operations, POS and channel management.
Product & supply data
- GS1 / GTIN Identify products consistently with standardized identifiers and barcodes.
- EDI X12 · EDIFACT Exchange orders, invoices and shipping notices with suppliers.
- Open APIs · webhooks Share real-time updates with marketplaces and partners.
Privacy & quality
- GDPR · CCPA Build applicable privacy requirements into consent and customer data workflows.
- ISO 9001:2015 Quality management systems Certified
Our services Engineering for every
Engineering for every
channel you sell through.
From one critical integration to a complete commerce platform.
Discuss your project- System Integration Connect POS, e-commerce, ERP and warehouse systems.
- Custom Software Development Commerce platforms and tools built around how you sell.
- AI Integration Recommendations, forecasting and store vision in production.
- Cloud Services Infrastructure that scales for launches and holiday peaks.
- Web & Mobile Development Storefronts, shopping apps and loyalty apps.
Certified, accredited and independently reviewed
FAQ
Frequently asked questions.
Have a question about your retail stack? Discuss it with an engineer.
What retail platforms does Eastgate integrate with?
We integrate with Shopify, Magento (Adobe Commerce), SAP Commerce Cloud, Salesforce Commerce Cloud, WooCommerce and custom platforms. We also connect ERP systems such as SAP, Oracle and Dynamics 365, warehouse management systems and payment gateways including Stripe, Adyen and Square.
Can you unify our existing POS and e-commerce systems?
Yes. We connect in-store POS, online storefronts, marketplace feeds and warehouse systems through one event-driven data layer, so inventory, orders, prices and customer profiles stay in sync across channels. On our featured omnichannel project this reached 99% inventory sync accuracy.
How do you handle PCI DSS compliance for payments?
We design payment flows to keep card data out of your systems wherever possible, using tokenization, hosted payment fields and certified gateways. That keeps your PCI DSS scope small. Eastgate is ISO 27001 certified, and security checks run in every delivery pipeline.
What AI capabilities does Eastgate build for retail?
Demand forecasting, customer segmentation, product recommendations, pricing support, sentiment analysis and computer vision for shelf monitoring, queues and loss prevention. For WiredAve we built in-store vision analytics with 97-99% detection accuracy. We run these models in production with monitoring and retraining pipelines.
Do you support peak season scaling?
Yes. We design for elasticity from the start, with auto-scaling infrastructure, CDN optimization, read replicas and queue-based order processing, and we load-test before every peak. We can also add engineers for launches, Black Friday and the holiday season.
How fast can you ramp up a retail engineering team?
A full embedded team typically starts within 4-6 weeks. For urgent work we can start with a two-person pod in about two weeks and scale up from there.
How can we work with Eastgate on a retail project?
Three ways: an embedded engineering team for ongoing platform development (from four people, six months or more), a project with a fixed scope and milestones for an integration or migration, or a 4-8 week pilot on your real systems that ends with a working prototype and a go or no-go decision.
What makes Eastgate different from retail software vendors?
We are not a SaaS platform. We are an engineering partner that builds and integrates what off-the-shelf platforms leave out, with full-stack teams across frontend, backend, mobile, data and AI. AI-augmented engineering is part of every engagement, Eastgate is ISO 27001 certified, and 93% of our clients stay with us.
Contact
Let's connect your channels
Tell us which systems run your stores, online shop and marketplaces. We'll map the integration and suggest where to start.
- Email[email protected]
- Phone(+84) 246.276.3566
- Response TimeWithin 1 business day