Customer Service Virtual Assistant

Virtual Assistant Chatbot

    In today’s fast-paced world, businesses understand that immediate customer service is crucial to maintain customer satisfaction. This is where chatbots come in handy – virtual assistants that have revolutionized the customer service experience.


    Chatbots can respond to customer inquiries 24/7, giving quick and informative answers to common questions that customers may have. This kind of efficient automation is highly beneficial, saving companies both time and money that would otherwise be spent on hiring additional customer service representatives.


    Furthermore, chatbots are incredibly flexible, able to interact with customers through multiple channels such as social media, messaging apps, and even websites. With the increasing demand for rapid communication, it’s safe to say that chatbots are not only important but an essential tool for businesses competing in the modern economy.

    About Our Client

    Eastgate Software is proud to introduce our esteemed client, a Travel and Hospitality company based in the United States. Our collaboration in 2020 presented us with a unique opportunity to assist them in the development of an NLP/Chatbot project.


    It was a privilege to work hand in hand with a company that shares our commitment to providing exceptional user experiences through cutting-edge technology. By leveraging the powers of NLP and Chatbot, this project was able to streamline customer queries and elevate the quality of customer service. We are excited to continue our partnership with this Travel and Hospitality industry leader and look forward to many more successful collaborations in the future.

    Business Need

    In response to our client’s request, we embarked on a mission to create a chatbot that would not only help filter out basic inquiries but also reduce the workload of Customer Service Agents. Our goal was to deliver a solution that would offer first-line support to customers while only escalating to human support when necessary.


    We understood that this would be an effective way to reduce the number of requests that come through to the agents, saving them valuable time and energy while increasing overall efficiency. Given the gravity of our task, we meticulously designed a chatbot that is not only intuitive but also easily accessible for all customers, ensuring a hassle-free experience.

    Our Approach & The Solution

    Please fill in the form to download the full case study with our approach and solution.