Retail & F&B Platform Enhancement

Eastgate enhanced a retail and F&B operations platform for an Indonesian enterprise client, delivering advanced reporting, real-time POS integration, and a drag-and-drop e-commerce builder. The platform unifies POS, inventory, and storefront management across multiple channels. The 2025 engagement measurably improved merchant onboarding speed and cross-channel operational visibility.

Challenge

• Existing platform lacked advanced reporting and role-based analytics for merchant operations.
• POS synchronization was slow and unreliable, limiting real-time table and order management.
• No flexible storefront customization, blocking merchants from managing their own e-commerce presence.
• Manual merchant onboarding reduced agility and increased time-to-live for new stores.

Solution

• Built an advanced reporting engine with exportable insights and role-based dashboards.
• Implemented real-time table management integrated with POS via socket communication.
• Delivered an e-commerce builder (E-Toko) with drag-and-drop storefront customization for merchants.
• Unified POS, inventory, and e-commerce channels under a single operational platform.

Architecture

Outcome

• Improved reporting efficiency by 30-50% through automated dashboards and data export capabilities.
• Reduced POS sync latency to under 2 seconds for real-time order and table operations.
• Accelerated merchant onboarding by 40% through self-serve storefront tooling.

Tech Stack

• Backend: Node.js, Express.js
• Frontend: React, Vue.js
• Data: MongoDB
• Infrastructure: AWS