Unified Commerce Across Every Touchpoint

The client operated separate systems for in-store POS, e-commerce, and marketplace channels, causing inventory mismatches, inconsistent pricing, and fragmented customer data. They needed a unified platform to synchronize operations across all channels in real time.

Challenge

• POS, e-commerce, and marketplace operated as separate systems
• No real-time sync between channels led to overselling
• Purchase history split across systems prevented personalization
• Price changes needed manual updates across all channels

Solution

• Centralized commerce platform unifying POS, e-commerce, and marketplace data
• Real-time inventory sync across all channels to prevent overselling
• Unified customer profile aggregating purchase history from every touchpoint
• Event-driven architecture using Kafka for reliable cross-system data flow

Architecture

Outcome

• 99% inventory sync accuracy across all sales channels
• 35-40% order fulfillment time reduction through unified operations
• 25% customer retention improvement via personalized cross-channel experience
• Platform eliminated manual price and inventory reconciliation

Tech Stack

• Backend: Java, Spring Boot
• Frontend: React
• Data: Kafka
• Infrastructure: AWS